Welcome To Superior Propane
Here’s what you can expect from us
Superior Propane employee safely hooking a fueling line on the back of his truck.

GET TO KNOW SUPERIOR PROPANE

Thank you for choosing Superior Propane. We know that reliability, convenience, and customer service are important to you. Not only do we deliver clean, safe propane, but as a Superior customer, you also have access to automated and online tools to give you more control over your propane account. Here’s what you can expect.

PREPARE FOR WINTER DELIVERY

For safe, on-time delivery, clear a path to your propane tank or cylinders. Use a soft tool or brush to clear snow and ice from your equipment including regulators, piping and valves. Click here for more winter delivery tips.

 
How to Order Your Propane

Superior Propane truck making a delivery to a home on a tree-lined rural dirt road.

Automatic Delivery

If you are currently set up for Automatic Delivery, we will automatically schedule your deliveries. You can view your estimated delivery date from your dashboard in mySUPERIORTM. We make your deliveries automatically, and typically when your tank levels are between 5% and 15%. Learn more about the delivery process.
Close up of man using mobile phone

Will Call Delivery

If you are currently set up for Will Call Delivery, place your order when your tank level reaches 30%. Order online at mySUPERIOR.ca or through the mobile app. With mySUPERIORTM, you can order and track deliveries, make payments, and more. You may also place an order by filling out this form or by calling us at 1-87SUPERIOR (1-877-873-7467).
Click here to learn about Superior’s delivery options and find out which one is right for you.
 

 
When can I expect my delivery?

An infographic explaining our delivery process when tank levels reach 30%, 20% and 15%.

This timeline may vary slightly as we work behind the scenes to procure your propane from our suppliers, unload it from our supply point, transport it to our storage facility, and then transfer it onto the truck before it makes its way to you.

DID YOU KNOW?

Propane tanks are typically filled to a maximum of 70-80% to leave room for gas expansion.

 
Propane Tank Safety and You
For your safety, please become familiar with the features on your propane tank or cylinder by watching this short video.
See Transcript

 
How to Read your New Delivery Ticket / Invoice

Your new delivery ticket (shown below) is also your invoice. Pay for your propane from this ticket. It will be hand-delivered to you or left for you by your driver at the time of your fuel delivery. Take note of your new account number, which you can use when paying bills or inquiring about your account.

*Delivery ticket/invoice is for illustration purposes only. Taxes and energy rebates (if applicable) will vary by province.

GOVERNMENT CARBON FEE

Superior gives you full visibility of the government fees associated with the delivery of your propane. We display the carbon fee as a separate line item on your delivery ticket, invoice, and/or statement. All fuel distributors collect the carbon fee on fuel sales, but some companies include it in the price for propane instead of displaying it separately. Click here to learn more about the Federal Fuel Charge in Canada.
 

PROPANE IS A LOW-CARBON FUEL

As a propane company, we are a proud supporter and contributor of clean energy in Canada. Because there are fewer carbon emissions from consuming propane versus other energies like oil, the total cost for carbon is less than what you would pay if you consumed those other fuels. Propane is a readily-available and affordable solution to reducing greenhouse gas emissions and can help meet the carbon reduction targets of all provinces.

Payments Made Simple

Once your delivery has been made, easily view and pay bills through mySUPERIORTM. Better yet, take advantage of Superior’s Equal Payment Plan (EPP) and hassle-free automatic payments. Watch this short video to see how to make payments through the mySUPERIORTM mobile app.

Prefer to use mySUPERIOR for desktop? Watch the video tutorial for desktop.
 
Closeup of a cell phone. It is displaying a customer's payment methods in the mySUPERIOR app.

Click here for more payment options.
“I’ve been a customer for 8 years and have been very satisfied. Whenever I need to place an order, I can either place it through my online mySUPERIOR account or I can use my app which makes it very convenient.”
Megan, Coldwater, ON
"Worry-free deliveries! The mobile app shows the tank level in real-time!"
Lloyd, Lorraine, QC
“Friendly, reliable, and responsive to customer needs, with easy online interactive tools. Thanks!”

Peter, Whistler, BC

PROPANE SAFETY DATA SHEET

For your safety, know how to use, store, handle and transport propane.
Download Propane Safety Data Sheet

For technical specifications of butane, download the Butane Safety Data Sheet.