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We have the customer’s best interest at the heart of our decision making. We integrate their expectations and their needs in the way we operate business every day. We succeed by improving the value we provide in the eyes of our customer.
We operate with passion and discipline in order to be the best performing company in our industry and to continually improve our business.
We make safety and wellness our top priority. We work to meet safety standards and regulations to protect our employees, customers, and the communities we serve.
WINNING WITH PEOPLE
We respect and encourage individuals to grow as unique contributors to their teams. We reward performance and devotion to our values.
The Customer Experience team is accountable for upholding our commitment to our customers as Canada’s top propane provider. They accomplish this through a number of diverse and collaborative departments, each with a focus on ensuring an exceptional customer experience including:
- Customer Service Representatives
- National Delivery
- Learning & Development
- Workforce Management & Analytics
- Quality Management
- Continuous Improvement/Project Management
As part of the customer service function, this team works closely with our Regional Operations teams to manage, plan, route, and coordinate deliveries to customers. They also work directly with the contact centres to manage back office functions including account set-up and maintenance.
Customer Onboarding is a critical process in ‘WOW’ing’ our customers from the initial sign-up, through the installation process, to the first delivery and the receipt of the first invoice.
Some of the roles that support this process include:
- Delivery Coordinators
- Service Coordinator
Our experienced Sales team excels at creating superior solutions to residential, commercial and industrial customers by offering them value-added and innovative products like mySUPERIOR™ online account management and SMART* Tank™ monitoring. There are a variety of Sales opportunities including:
- Inside Sales
- National Account Management
- Territory Sales
- Partner Channel Management
The Marketing team develops and delivers key marketing initiatives that drive new growth, aiding in the successful achievement of our strategic goals. Some of the deliverables this team is responsible for include customer growth programs, promotional offers, retention programs and customer communications.
The Operations team is the largest business group at Superior Propane. This team of talented employees service more than 175,000 customer delivery locations, delivering 1.5 billion litres annually and are the face of Superior Propane.
Opportunities within the Operations team include:
- Service Technicians
- Utility and Plant Employees
Expertise at Superior doesn't end with employees in the field. These functional teams provide strategic support on day-to-day operations and initiatives including:
- Human Resources
- Finance & Accounting
- Health & Safety
Field Operations teams are organized regionally, each lead by a General Manager (GM’s). Together the operations team are responsible for:
- Day-to-day deliveries of fuel to our customers
- New installations
- Service calls
- The ongoing customer experience in the field
Some roles that support this function include:
- Business Managers
- Regional Operations Managers
- District Manager
- Market Managers