Highlands Propane is Part of Superior Propane
HIGHLANDS PROPANE
Highlands Propane joined forces with Superior Propane in 2021. Delivery and service remain our number one priority and we are excited to offer Highlands Propane customers additional services to help make managing your propane easier and more convenient.
INFORMATION FOR HIGHLANDS PROPANE CUSTOMERS
While there are no changes to your deliveries or service, there are a few things you need to know. Click here to check the steps to ensure a smooth transition.
RELIABLE PROPANE SERVICES IN-STORE IN FENELON FALLS
Propane Cylinder Refills
Propane Appliance sales
and Maintenance
We are certified to offer sales, service, installation, repair, and maintenance for a range of propane appliances and systems, including furnaces, water heaters, fireplaces, and HVAC units.
RV and Trailer Services
We offer propane cylinder rentals and trailer repair services across Kawartha Lakes trailer parks.
VISIT HIGHLANDS PROPANE for sales, installation and maintenance of propane appliances
For propane cylinder refills: 5077 Hwy 35, Fenelon Falls, ON K0M 1N0
For appliance sales, installation and maintenance: 54 Colborne St, Fenelon Falls, ON K0M 1N0
Monday to Friday: 8:00 A.M to 4:30 P.M
Please call to confirm hours of operation.
For propane deliveries:
Click here to request a propane delivery or call us at 1-800-810-9289.
NEW TO PROPANE OR LOOKING TO SWITCH?
GET 600L FREE^ WHEN YOU SWITCH TO SUPERIOR
BIG TIME RESOURCES, SMALL TOWN SERVICE
IN FENELON FALLS, ON
wireless tank monitoring
Automatic Deliveries
propane ON THE GO
flexible pricing plans
OR
Call Us Now at
1-877-873-7467
propane serviceS faq
-
What services are available in the Fenelon Falls Store?At the Highlands Propane store in Fenelon Falls, we offer a variety of services. You can come in to refill your propane cylinders or to buy new propane appliances. We also provide installation and maintenance services for these appliances. Additionally, we cater to RV and trailer needs, offering both repair and rental services.
-
What do I need to do now that Highlands Propane is part of Superior Propane?1. Understand your delivery method, if you receive automatic deliveries or have to call in, your delivery method will continue as before. See "How to Order Your Propane".
2.Take note of your account number, which can be found on the delivery ticket. You need this number to pay bills, sign up for mySUPERIOR™, or inquire about your account when you call us. See "How to Read Your New Delivery Ticket".
3. Make sure your payment information is updated, if you pay through your bank’s telephone or online banking services, Superior Propane will need to be added as the new payee. See "How to Make Payments"
4. Sign up for mySUPERIOR™ to track deliveries, view balances and more from the mobile app or the desktop portal. Sign up with an email address and your new Superior Propane account number.
To learn more about these 4 steps, check our Highlands Customers page.
-
How do I make sure that I continue to receive my propane deliveries?If you receive automatic propane deliveries, we will continue to schedule your deliveries. You can view your estimated delivery date from your dashboard in mySUPERIOR™.
If you call in to request a propane delivery, place your propane orders when your tank reaches 30%. You can do so through the mySUPERIOR™ app or web portal. You may also place an order by filling out this form or by calling us at 1-87SUPERIOR (1-877-873-7467).
-
How do I sign up for mySUPERIOR™?
You can sign up to mySUPERIOR with an email address and your new Superior Propane account number, which can be found on your delivery ticket. Once you are signed up, you can review your payment methods, monitor or request deliveries, view balances and more. Learn more about mySUPERIOR™.
^Offer expires September 8, 2026. Offer available exclusively to new residential and small commercial* Superior Propane customers in Canada switching from an alternative heating fuel source or from another propane supplier. Expected minimum propane consumption of 1,500 litres per year at the account level, entry into a General Retail Agreement (GRA) with automatic delivery and a five-year initial term, rental of all propane equipment from Superior with SMART TankTM wireless sensor(s) installed, and mySUPERIORTM online account access registration, required. Credit for free propane litres will be automatically applied to first propane delivery. At the applicable delivery address only: (a) equipment rental fee(s) payable with respect to first year of GRA initial term will be waived; and (b) except for Change of Ownership Customers (as defined in GRA) and customers switching from an alternative heating fuel source, equipment installation fee(s) will be waived, up to a maximum of CN $299.00. Subject to credit approval. Offer subject to change without notice and cannot be combined with any other offer, promotion or discount. Offer is subject to applicable taxes and fees set out in GRA, applies once per eligible customer and to one delivery address only (as determined by Superior), is not redeemable for cash, and is not transferable. Please contact us for further details.
Existing Miller Propane, Highlands Propane and Superior Propane customers not eligible.
*A “small commercial” customer means a commercial customer that is expected to use, on average, less than 10,000 litres of propane per year at the account level.