Residential and small commercial customers enrolled in Automatic Delivery may qualify if an unexpected run-out occurs, provided their account is in good standing and tank access is safe and clear. Please also notify us of any significant changes in propane usage so we can continue to schedule your deliveries accurately.

For full eligibility details, please review the No-Run-Out Commitment Terms and Conditions. 

The Commitment may not apply in certain situations, including will call delivery accounts, blocked or unsafe tank access, past-due account balances, or significant usage changes that were not communicated. Equipment issues, third-party fills, and severe weather or events beyond our control may also impact eligibility. Please refer to the full Terms and Conditions for complete details.

If you’re eligible, you’ll receive free propane equal to 20% of your tank size, applied to your next delivery.

For many residential customers, this could equal up to 200 free litres (or equivalent gallons), depending on tank size and eligibility.

Example scenarios:

2 x 420 lb / 120-gallon tank

• Total capacity: 908 litres (240 gallons)
• Commitment percentage: 20%
• Free propane applied: 182 litres (48 gallons)

500-gallon tank

• Total capacity: 1,893 litres (500 gallons)
• Commitment percentage: 20%
• Free propane applied: 378 litres (100 gallons)

Your propane credit will appear on your next delivery ticket or invoice, where the eligible litres are shown at $0.00 per litre. Any additional propane delivered will be charged at the current price per litre at the time of delivery.

Sample delivery ticket:

No. The credit is applied to your next delivery only and cannot be used toward a previous delivery. If it is not fully used, any remaining amount will carry forward to future deliveries.

No. The credit has no cash value, cannot be transferred, and is applied as free propane to your next delivery/deliveries.