Making Changes To Serve You Better

At Superior Propane we are committed to providing our valued customers with the best service possible. We’ve listened to your feedback and we are improving our systems to serve you better, allowing us to be more responsive to your delivery and service needs. These changes include faster, more convenient ways to receive your delivery information and manage your account.

Your New Account Number

Your new Account Number will be printed on your Delivery Ticket and Invoice.

Your New Monthly Statement

You may have received a monthly statement for one of the following reasons:

  • There is an outstanding balance on your account. The statement will include the reference numbers & information for any unpaid invoices. (Note: Invoice/Delivery reference numbers have been shortened, from 8 to 6 digits. If you are comparing your statement to a prior invoice - compare the last 6 numbers to ensure they match.)
  • You are on an Equal Payment Plan. The statement will indicate your monthly payment amount. (Note: If you are also on an automatic payment plan, please disregard any notice to remit payment, as your automatic payment schedule will continue as normal.)

Understanding Your New Monthly Statement

statement

1 Your statement date

2 Your new account number

3 Your current account balance (amount due)

4 Your account credit limit

5 The reference number for each transaction appears here (Note: Invoice/Delivery reference numbers have been shortened, from 8 to 6 digits. If you are comparing your statement to a prior invoice - compare the last 6 numbers to ensure they match.)

6 Your itemized list of account transactions

Understanding Your New Delivery Ticket/Invoice

Printed on location and hand delivered to your door at the time of your fuel delivery.

deliveryticket

1 Your New Account Number

2 Your Invoice/Delivery Number

3 Current Order Subtotal Including All Applicable Taxes & Fees*

4 Your Delivery Date

5 Your Payment Due Date

6 Your Total Amount Due Including All Applicable Taxes & Fees*

*New Delivery Ticket and Invoice is for illustration purposes only. Taxes and Energy Rebate (if applicable) will vary by province.

Features of the new enhancements include:

  • Delivery Accuracy - We can determine when your propane level is getting low and schedule deliveries accordingly.
  • Fixed Price Plan - Protect yourself from fluctuating propane prices. Sign up today!
  • Online Billing via epost – Coming Soon!
  • Custom Scheduling - The ability to put your deliveries on hold. This is ideal for seasonal businesses or extended absences.

If you have any questions regarding these new enhancements, please contact one of our Customer Care Representatives at 1-87SUPERIOR (1-877-873-7467).

Frequently Asked Questions

Q. Can I still pay my Invoice through online banking?

A. Yes, you can still pay your Superior Propane Invoice through your financial institution’s secure online banking system (or via telephone or ABM). You will need to register your new account number which can be found on your new Delivery Ticket and Invoice. Superior Propane is set up with all major banks and credit unions in Canada that have an online payment system. Simply follow your bank's instructions to set up/update Superior Propane as a payee.

Q. I have an Equal Payment Plan, what will happen to my Automatic Payment withdrawals?

A. For your convenience we have converted your automatic bank withdrawal/credit card information to our new system. You do not need to make any changes and your Equal Payments will continue without interruption.

Q. I have automatic payment plan, what will happen to my automatic payment withdrawals?

A. Because we now issue an invoice for each type of sale and our invoicing runs every day, you may have multiple withdrawals in a month. Rest assured that your payments are still withdrawn based on your payment terms - which means 15 days after you receive a delivery, service call, or after your tank rental is due.

Q. Why has the quantity of cylinders I am charged rental for changed?

A. We’ve recently completed a reconciliation of the cylinder rentals for your location(s). The quantity on your Invoice should correspond to the number of cylinders you are renting. If you feel this is not accurate please contact us at 1-87SUPERIOR (1-877-873-7467).

Q. Why am I getting two different Invoice formats?

A. If your business has multiple fuel delivery locations in different regions, you may temporarily receive two different invoice formats in the mail. The new format has already been implemented in all provinces and territories with the exception of Southern and Eastern Ontario. In May, it is being rolled out for delivery locations in Southern and Eastern Ontario. The previous format will remain until further notice for the delivery locations in Quebec.