Highlands Propane is now Superior Propane
Superior Propane acquired Highlands Propane in 2021. Delivery and service remain our number one priority and we are excited to offer Highlands Propane customers additional services to help make managing your propane easier and more convenient.
IS THERE ANYTHING I NEED TO DO?
Understand your delivery methodWhether you're used to receiving automatic propane refills or calling in to order more propane, rest assured there is no change to how we serve you. For more information about the "Automatic" and "Will Call" delivery methods, see "How to Order Your Propane".
Take note of your new account numberYou can find it on your delivery ticket and will need it to pay bills, inquire about your account and sign up for mySUPERIORTM. For more information, see "How to Read Your New Delivery Ticket".
Update your payment informationIf you pay through your financial institution’s telephone or online banking service, you must add Superior Propane as a new payee. You will also need your new account number to complete this process. For more information, see "How to Make Payments".
Sign up for mySUPERIORTMTrack deliveries, view balances and more - online, anytime at mySUPERIOR.ca or from the mobile app. Sign up with an email address and your new Superior Propane account number which can be found on your delivery ticket.
How to Order Your Propane
Will Call Delivery
When can I expect my delivery?
This timeline may vary slightly as we work behind the scenes to procure your propane from our suppliers, unload it from our supply point, transport it to our storage facility, and then transfer it onto the truck before it makes its way to you.
DID YOU KNOW?
Propane tanks are typically filled to a maximum of 70-80% to leave room for gas expansion.
How to Read your New Delivery Ticket / Invoice
Your new delivery ticket (shown below) is also your invoice. Pay for your propane from this ticket. It will be hand-delivered to you or left for you by your driver at the time of your fuel delivery. Take note of your new account number, which you can use when paying bills or inquiring about your account.
*Delivery ticket/invoice is for illustration purposes only. Taxes and energy rebates (if applicable) will vary by province.
GOVERNMENT CARBON FEE
PROPANE IS A LOW-CARBON FUEL
How to Make Payments
Payments Made Simple
Life’s busy. Take manually paying for your propane bill off your to-do list. Experience hassle-free payments by setting up automated credit card payments in your mySUPERIORTM account. Your payment is automatically processed, and if you need to refer to your bill, you can quickly view it from your mySUPERIORTM account too.
To register for your mySUPERIORTM account, you will need an email address and your new Superior Propane account number which you can find on your delivery ticket or invoice.
Customer Support 24/7
Call us at 1-800-810-9289 or 1-877-873-7467. In either case, you will be prompted to choose from the following services and our Customer Service team will be standing by to assist you:
- Order Propane
- Repair and Maintenance
- Billing and Payments
- Account Updates (e.g. change of address, adding tank capacity, etc.)
Visit SuperiorPropane.com/customer-service or email us at CustomerService@SuperiorPropane.com.
"Very happy with the service. For a large company, Superior Propane has a small company feel with its great service."
"Very fast delivery, I love it! With the automatic payments going to my credit card and the delivery request that I make directly from my app, it's just perfect!"
"Excellent service. Timely delivery. I love the automatic delivery and propane tank sensor that ensures I never run out of propane. I highly recommend Superior Propane."
"Over the past 25 years, Superior has never let me down. Great service and friendly drivers. Wouldn't think of using anyone else."
NEW TO PROPANE OR LOOKING TO SWITCH?
Stress Free. Starts Here. Contact us at 1-87SUPERIOR to discuss your energy needs and options, including budget plans, delivery programs, SMART* Tank™️ monitoring, and mySUPERIOR™️ online account management.
CONTACT US TODAY
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