October 27, 2015 (Mississauga) – Superior Propane has been made aware that it received Propane from a supplier that may not have the required level of Propane odourant as prescribed by the Canadian Standards Association. Superior delivered this product to customers before learning about this potential issue and is now taking immediate actions to respond.
While non-odourized Propane will not affect the proper functioning of any Propane appliance, odourant is a key safety feature that is added to a Propane product to help alert consumers in the event of a gas leak.
The safety of our customers is always our number one priority, and Superior Propane takes this situation very seriously. Superior Propane immediately followed internal safety protocols to ensure that all required regulatory bodies were alerted and that all necessary measures are being taken.
As part of that response, Superior Propane has put in place a highly trained team of experts that is working to contact all customers who may have received this product, and that is arranging to have the product remediated.
Superior Propane believes this non-odourized Propane was delivered to approximately 1200 of its customers in Manitoba and Saskatchewan.
For further information, please visit our website at www.superiorpropane.com
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