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Automatic vs. Will Call: Which Propane Delivery Option is Right For You?

Jan 27, 2020

Many customers aren’t sure whether they should choose automatic or will call propane delivery. Once they understand the benefits and drawbacks of each, most prefer automatic, here’s why.

The Benefits of Automatic Propane Delivery

The main attraction of automatic delivery is that customers don’t have to check their propane levels and manually request deliveries. Superior Propane has the technology and information, including usage history and temperature patterns, to be able to predict when you need propane and will automatically schedule your delivery. It’s the most convenient way to get propane, giving customers more time for what’s important.

A Common Customer Question:

If I select the automatic delivery option, how can I properly budget for my propane if I don’t know when Superior is coming to fill up my tank?

Superior Answer:

Superior Propane offers an Equal Payment Plan to give customers control over their energy budget. Monthly payments are spread out evenly over 12 months so that you always know your amount owing. Your payments are adjusted twice per year based on your consumption.

For even more control over your account, add a SMART* Tank™ sensor to your propane tank. You will receive tank level notifications on your mobile device and through your mySUPERIOR.ca account. Additionally, you will be notified when your delivery has been automatically scheduled and after we have filled your propane tank.

Customers who pair our automatic delivery schedule with a SMART Tank sensor enjoy the ultimate in peace-of-mind because they are eligible for Superior Propane’s No-Run-Out-Guarantee.

"Very satisfied with the service. I get an email notification of the tank level, automatic refill when required and payments are automatic."
Michael, Nanaimo, bc

Which Propane Delivery Option Works Best For Your Lifestyle?

 

 

  

AUTOMATIC DELIVERY

  

WILL CALL DELIVERY

Requesting a delivery

 

Superior automatically schedules the delivery and notifies you of your upcoming delivery date.

 

You are responsible for calling Superior when your tank level reaches 30%.

Text or email notifications

 

Available with a SMART Tank sensor.

 

Available with a SMART Tank sensor.

View tank level with mySUPERIORTM (mobile app/web version)

 

Available with a SMART Tank sensor.

 

Available with a SMART Tank sensor.

No-Run-Out-Guarantee

 

Available with a SMART Tank sensor.

 

Not available.

Ideal for…

 

Most customers, especially those who have variable usage, multiple annual deliveries, and unrestricted access to their property.

 

Customers who don’t have a consistent or predictable need for propane, are using propane for a backup generator, or need to unlock a gate to receive deliveries. 


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No-Run-Out Program Terms and Conditions:

†All Superior Propane’s SMART Tank bulk delivery residential customers enrolled in Superior Propane’s automatic delivery program are eligible for The No-Run-Out Guarantee Program (the “Program”) except for Customers (i) who rent only a single 420 lb. Cylinder or 123 USWG tank; (ii) with premises on water access or seasonal road access; and (iii) with tanks or cylinders that are attached to standby generators. If (i) the customer replaces Superior Propane’s SMART Tank(s) with other equipment; (ii) the customer fails to pay for propane within the agreed upon payment period and the customer’s account is no longer in good standing; (iii) delivery of propane by Superior Propane is prevented by a force majeure event including but not limited to the act of God, strike, flood, fire, inclement weather, embargo, insurrection, unavoidable accident, shortage of labour or material, government decree or any other cause reasonably beyond its control including, but not limited to, shortage of propane, then the Program shall immediately become null and void and of no effect as if the Program had never taken place. In the event of shortages resulting from a force majeure event, Superior Propane reserves the right to allocate supply as it deems necessary, in its sole discretion, amongst its customers, itself and its subsidiaries, or; if actions taken by the customer are determined by Superior Propane, in its sole discretion, to have been the cause of or substantially contributed to the propane run out situation. The Program has no pre-determined termination date and will continue until such time that Superior Propane may, without notice, terminate the Program.